Frequently Asked Questions
Shipping Policy?
All items are shipped using FedEx or USPS. Shipments are insured properly based on value. Tracking information will be sent via email. Please note, adult signature will be required upon arrival. Currently, we only offer domestic shipping.
How long will it take for my One Of a Kind order to arrive?
Your item will be shipped within 24-48 hours and then should arrive within 3-5 business days. Please feel free to contact us to request a rush delivery.
How long will it take for my Engagement Ring/Hand Crafted item order to arrive?
Every order is unique and we want to ensure that you receive the perfect hand picked diamond. Once a diamond is chosen the production for the custom band will begin. Overall, the process can take 2-4 weeks and then should arrive within 3-5 business days. We will do our very best to accommodate rush requests for your special day.
Return Policy?
We want you to be 100% satisfied and offer a 30 day return policy. Refund will be applied to original form of payment. This excludes Custom Engagement Rings and Hand Crafted pieces.
Can I get an appraisal with my purchase?
Yes! If one does not already come with it, we are happy to provide one upon request. A fee may apply.
How do I pay?
We accept Visa, Mastercard, PayPal and Apple Pay.
Get in touch.
Have a specific question not answered above? Please fill out our form below with your question and a member from our team will be right with you!